FAQ
Through C.S. Counselling Services, we aim to continue serving the Greater Toronto Area as well as Halton regions and surrounding areas for years to come.
Do you accept insurance?
Our practice is led by a Registered Social Worker (RSW). Many extended health benefit plans and private insurance policies cover Registered Social Worker and psychotherapy services. We recommend reviewing your specific insurance policy or contacting your benefits provider to confirm your coverage before booking.
Do you offer an initial consultation?
Yes, we offer a free 30-minute initial consultation. This gives you an opportunity to briefly discuss your goals, ask questions about our approach, and ensure we are the right fit for your needs before scheduling a full session.
Is there a language preference available?
Yes, along with English, our practice can accommodate clients who speak Gujarati, Hindi, and Punjabi to serve our diverse community.
How do I book an appointment?
You can schedule a session by calling or texting us directly at (416) 409-8045, or by sending an email.
Is my personal information and privacy protected?
Absolutely. All information shared during your sessions is strictly confidential. We adhere to the highest ethical and legal standards regarding privacy and confidentiality, following the guidelines set by our professional college.
Do I need a doctor’s referral to see a counsellor?
No, a doctor’s referral is not required to access our services. You are welcome to contact us directly to book an appointment.
What should I expect during my first session?
Your first session is primarily an opportunity for us to get to know one another. We will review your intake forms, discuss your current goals or challenges, and determine if our approach is a good fit for your needs. It is also a chance for you to ask any questions you may have about the therapeutic process.
What payment methods do you accept?
We accept all major credit cards and electronic fund transfers. Payment is typically processed at the time of the appointment. Specific details regarding payment policies will be provided in your intake documentation.
Do you offer both in-person and online sessions?
Yes. We offer both secure, encrypted video sessions and in-person appointments to provide flexibility and convenience. Please select your preferred format when booking through our online portal.
What if I am in a crisis?
• ConnexOntario: 1-866-531-2600
• Talk Suicide Canada: 9-8-8